1. Order Processing
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All confirmed orders are processed within 1–2 working days (excluding weekends and public holidays).
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Once your order is shipped, you will receive an email or SMS notification with tracking details.
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In case of any delay or stock issue, our team will contact you promptly.
2. Shipping Time
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Delivery usually takes 3–7 working days depending on your location.
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Remote or rural areas may take additional time for delivery.
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We are not responsible for delays caused by courier partners, weather conditions, or unforeseen circumstances.
3. Shipping Charges
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Shipping charges are calculated and displayed at checkout.
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For exchanges or returns, customers are responsible for both side shipping costs (as per our Return & Exchange Policy).
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Occasionally, we may offer free shipping during promotions — such offers will be clearly mentioned on the website.
4. Order Tracking
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Once shipped, you’ll receive your tracking ID and link via email/SMS.
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You can track your order anytime using the courier’s website or through our Order Tracking page (if applicable).
5. Incorrect Address / Non-Delivery
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Please ensure your address and contact details are accurate while placing the order.
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If a parcel is returned to us due to an incorrect address or failed delivery attempts, the customer will need to pay re-shipping charges to have it sent again.
6. Damaged or Lost Packages
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If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery with photos or details.
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We’ll coordinate with the courier partner and provide a suitable resolution or replacement as per our policy.